At Supermac’s we believe in developing our core team members as we know that they play a critical role in our success. We work hard at developing both their technical and soft skills. The LEAP Management Development Programmes have been very helpful in developing the people management skills of our newly appointed managers. The focus of the programmes is on the practical application of skills – it’s not simply about the theory.
Immediate Impact on Managers’ Performance
As an organisation that is expanding rapidly and working in a fast paced sector we need to make sure that any time spent away from the store is worthwhile. There must be an immediate and positive impact on the shop’s performance. The 6 sessions in the programme were designed around our needs and given the experience of the trainer we knew that exercises and case studies would focus on what it’s like working in Supermac’s.
The response from our team members who participated on the programme has been very positive. There has been evidence of increased confidence and we’ve seen managers change their behaviours following training. We believe our managers are stronger and more effective as a result of the investment Supermac’s put into their development. Our participants not only attend the programme, they work hard at securing QQI certification which is important. This is a valuable tool for career progression. Our employees are proud of achieving certification and recognise that it demonstrates capability to their managers.
Management Training Workshops and ‘Positive Pressure’
I think participants find the QQI certification the most challenging aspect of the programme but that’s a good thing! It’s challenging because it gets participants to think about how they are applying learning. This means they must look at ways of using learning from each workshop and building new habits. Participants also share what they have applied with others at each workshop. Everybody has to explain what they’ve done since the previous workshop and this ‘positive pressure’ is good.
Continuous Support and Training for Managers
We continue to provide the Management Development Programmes for our managers because Supermac’s believes in developing and investing in people. We know there are many who join the Supermac’s team who are keen to build a career and not simply have a job. This programme is an important step for a person working on their careers.
Operations Manager, Supermac’s
If you would like to learn more about LEAP’s management training programme and other services, then get in touch with us. Our business advisors will be happy to discuss your training and development needs.