Empower Your Frontline Leaders, Drive Real Impact

Managing a frontline team comes with unique challenges. The Front Line Leaders Programme by LEAP helps existing managers enhance their skills with practical strategies to inspire and lead their teams effectively, while aligning with business objectives.

Why Choose the Front Line Leaders Programme

  • Master Practical Management Techniques: Our programme helps frontline managers develop the necessary skills to effectively manage teams. Learn how to motivate, engage, and align individuals to achieve organisational goals.

  • Interactive, Real-World Learning: Participate in workshops, peer learning, and exercises that encourage active engagement. Learn from both expert facilitators and your peers who are navigating similar challenges.

  • Sustainable Performance Enhancement: We focus on long-term development. Gain the tools and techniques that allow you to improve your performance as a manager consistently, rather than relying on short-term fixes.

Programme Modules Overview

Understanding Management

Great managers keep their teams engaged and aligned with the organisation’s objectives. Learn how to recruit the right people, set clear expectations, and motivate your team to excel.

Managing Teams

Discover the principles behind effective teamwork. Learn how to build high-performing teams, address dysfunctions, and implement strategies that ensure your team consistently operates at its best.

Understanding Yourself and Others

Great leadership starts with self-awareness. Understand your personality type, identify your strengths and blind spots, and develop strategies to build strong relationships with your team and your manager.

Communicating for Performance and Managing Conflict

Learn the elements of effective communication, develop active listening skills, and manage difficult conversations with ease. Master conflict resolution to ensure a positive team environment.

Time Management and Delegation

Improve how you manage your time and identify your biggest time-wasters. Develop strategies for prioritization, eliminate unnecessary urgencies, and delegate effectively to enhance productivity and engagement.

Managing Change

Change is inevitable. Learn how to manage your own responses to change, understand why people resist it, and develop strategies to guide your team through periods of transition smoothly and effectively.

Who is This Programme For?

The Front Line Leaders Programme is ideal for:

  • Managers who lead teams at the operational level and want to enhance their leadership skills.

  • Professionals seeking to develop practical, actionable approaches to motivating, managing, and engaging their teams.

  • Frontline managers eager to build confidence in their ability to handle challenges and drive team success.

“The Front Line Leaders Programme helped me understand what it truly takes to lead a frontline team. The practical tools and techniques provided have made a significant difference in my day-to-day management.”

What to Expect

The Front Line Leaders Programme is designed to provide a transformational experience for participants. By the end of the programme, you will:

  • Effectively Lead Your Team: Gain confidence in managing team dynamics and understand how to inspire peak performance.

  • Communicate Clearly and Handle Conflict: Learn how to communicate effectively, manage difficult conversations, and resolve conflicts in a constructive manner.

  • Manage Time and Delegate Wisely: Understand how to prioritize effectively, minimize distractions, and delegate tasks to empower your team

  • Guide Your Team Through Change: Develop the skills needed to navigate change confidently and help your team adapt and grow.

How to Get Started

Ready to empower your frontline leaders? Schedule a free consultation to learn more about the Front Line Leaders Programme and how it can help your team thrive.

Frontline Leaders Programme: (QQI Level 6) September 2026

GES Skillnet

Programme Introduction
Session 1
Programme Introduction
  • Wed 16 Sept
  • 11am – 12pm
Programme Schedule:
Programme Registration Link:
Module 1: Understanding Leadership & Management
Session 1
The role, responsibilities & requirements
  • Tue 22 Sept
  • 11am – 1pm
Session 2
Leadership & Management Styles
  • Thurs 24 Sept
  • 11am – 1pm
Module 2: Leading Teams
Session 1
The value of teamwork
  • Tues 6 Oct

  • 11am – 1pm

Session 2
Building psychological safety & addressing dysfunctions
  • Thurs 8 Oct

  • 11am – 1pm

Module 3: Communicating with Clarity
Session 1
Effective Communication
  • Tues 20 Oct

  • 11am – 1pm

Session 2
Phases of Performance Management
  • Thurs 22 Oct

  • 11am – 1pm

Module 4: Effective Time Management
Session 1
Prioritising Tasks to Manage Work Effectively
  • Tues 27 Oct

  • 11am – 1pm

Session 2
Effective Delegation
  • Fri 30 Oct

  • 11am – 1pm

Module 5: Understanding Self & Others (Tricia Cunningham)
Session 1
Framework for understanding
  • Tues 10 Nov

  • 11am – 1pm

Session 2
Understanding remaining Types
  • Thurs 12 Nov

  • 11am – 1pm

Module 6: Managing Conflict / Managing Change
Session 1
Addressing Conflict
  • Tues 24 Nov

  • 11am – 1pm

Session 2
Change can be positive
  • Thurs 26 Nov

  • 11am – 1pm

Session 3
Programme review and 30/60/90 plan

  • Mon 30 Nov

  • 11am – 1pm

Frontline Leaders Programme: (QQI Level 6) September 2026

ICBE Skillnet

Programme Introduction
Session 1
Programme Introduction
  • Mon 21 Sept
  • 11am – 12pm
Programme Schedule:
Programme Registration Link:
Module 1: Understanding Leadership & Management
Session 1
The role, responsibilities & requirements
  • Wed 23 Sept
  • 11am – 1pm
Session 2
Leadership & Management Styles
  • Fri 25 Sept
  • 11am – 1pm
Module 2: Leading Teams
Session 1
The value of teamwork
  • Wed 7 Oct

  • 11am – 1pm

Session 2
Building psychological safety & addressing dysfunctions
  • Fri 9 Oct

  • 11am – 1pm

Module 3: Communicating with Clarity
Session 1
Effective Communication
  • Mon 19 Oct

  • 11am – 1pm

Session 2
Managing the Phases of Performance Management: Giving Feedback, Review Meetings
  • Wed 21 Oct

  • 11am – 1pm

Session 3
Addressing Conflict
  • Fri 23 Oct

  • 11am – 1pm

Module 4: Effective Time Management
Session 1
Prioritising Tasks to Manage Work Effectively
  • Wed 4 Nov

  • 11am – 1pm

Session 2
Effective Delegation
  • Fri 6 Nov

  • 11am – 1pm

Module 5: Understanding Self & Others (Tricia Cunningham)
Session 1
Framework for understanding
  • Wed 18 Nov

  • 11am – 1pm

Session 2
Understanding remaining Types
  • Fri 20 Nov

  • 11am – 1pm

Module 6: Managing Change
Session 1
Change can be positive
  • Wed 2 Dec

  • 11am – 1pm

Session 2
30/60/90 plan
  • Fri 4 Dec

  • 11am – 1pm

Download the frontline leaders programme brochure

Download the frontline leaders programme brochure. This provides course module details. Pre-course requirements and post course activation details