People buy from people they have a good relationship with.  The salesperson’s relationship is built around the three questions every buyer asks:

  1. Do you have high standards?
  2. Can I trust you?
  3. Do you care about me?

This workshop delivers practical approaches to ensure consistent delivery on the above three critical customer relationship management questions by participants:

  • Gain an understanding as to the 5 buying decisions
  • Becoming great listeners
  • Developing personal assertiveness
  • Learning how to deal with difficult customers