Oct 7, 2014 | Blog, Management Development
Bill Gates once said, ‘your most unhappy customers are your greatest source of learning.’ However LEAP’s John Raftery, who works closely with SMEs, explains why measuring customer complaints can be problematic and unreliable. Although he acknowledges the value of...
Sep 4, 2014 | Blog, Management Development
Hans Selye, the Austrian endocrinologist is credited with introducing the word stress into our modern lexicon. Selye once said ‘it’s not stress that kills us, it is our reaction to it.’ For busy managers, the key to reducing stress levels lies in their ability to...
Aug 25, 2014 | Blog, Management Development
Money is not always the motivating factor that drives people in the workplace. Many people are motivated by other things such as praise, training and development opportunities, and taking on different responsibilities. Managers need to understand that offering...
Jul 24, 2014 | Blog, Management Development
There are many types of metrics companies use to measure success, but how do you know what the most effective Key Performance Indicator (KPI) is for your particular business? John Raftery, executive coach at LEAP, explains how keeping a Core Score can dramatically...
Jul 17, 2014 | Blog, Management Development
Benjamin Franklin once said ‘an ounce of prevention is worth a pound of cure.’ That would appear to be the case when it comes to stress management, especially for those of you in management positions. Controlling stress levels will largely depend on your ability to...
Recent Comments